For nearly everyone, entering a draw is a few quid of harmless fun. For a few people it stops being fun — and we'd rather lose that business than take it. Here's how we keep this in proportion, and exactly where to turn the moment it isn't.
Responsible play isn't a page we're made to publish — it's built into how the product works. These four are wired in, not bolted on, and they don't move for a sales target.
Every paid competition can be entered free by post, weighted identically to a paid ticket. You never have to spend a penny to have the same chance — and that will never change.
Daily, weekly and monthly spend limits live in your account. Set one in a tap and we'll hold you to it — once you hit it, that's it until the window resets. Lowering a limit takes effect instantly.
No "you've nearly won," no win-back bonuses, no nudges timed for a quiet Tuesday night. If you take a break, your inbox goes quiet too. The marketing switch is yours.
Take a 24-hour breather, a longer time-out, or self-exclude for six months or more. No retention call, no questionnaire, no hold music. Your remaining entries still draw as scheduled.
Every one of these sits two taps inside your account — not buried in a help centre. Nothing here costs anything, and nothing here asks you to explain yourself.
Cap what you can add or spend per day, week or month. Lower it any time — it bites instantly.
Set a limitLock yourself out for 24 hours, a week, or up to six weeks. Entries already placed still draw.
Start a time-outA quiet on-screen nudge every 30 or 60 minutes showing how long you've been on and what you've spent.
Turn onShut your account for six months to five years. Register with GAMSTOP to exclude across all UK operators at once.
Self-excludeTick anything that rings true. This runs entirely on your own screen — nothing is sent, saved or seen by us. It isn't a diagnosis; it's a nudge to be honest with yourself.
Sounds like it's still firmly in the fun column. Set a spend limit anyway; it's the easiest way to keep it there.
None of these are us — and that's the point. If you'd rather talk to someone with no stake in whether you ever enter again, start here. All free, all confidential.
Free, confidential support 24/7 — talk it through with a trained adviser any time, day or night.
0808 8020 133Call free, 24/7Plain-English guidance, a confidential self-assessment, and a directory of local support across the UK.
begambleaware.orgVisit the siteRegister once to block yourself from every gambling site and app licensed in Great Britain, in one go.
gamstop.co.ukRegister freeLive chat with an adviser and a moderated community of people working through the same thing.
gamcare.org.ukOpen live chatOur Edinburgh support team can set a limit, start a time-out or close your account while you're on the phone — no pressure, no questions, no upsell. We'd genuinely rather you played well than played lots.
